Privacy Policy

1. Introduction

Premium Lobster LLC ("we," "us," or "our") is committed to protecting your privacy and personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and applicable international standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information (name, email address, phone number, business address)
• Business information (company name, trade license, import/export permits)
• Transaction data (order history, payment information, shipping details)
• Communication records (correspondence, support inquiries)
• Technical data (IP address, browser type, device information)

3. How We Use Your Information

We use collected information for:

• Processing and fulfilling orders for live lobster products
• Maintaining food safety and cold-chain compliance records
• Communicating about orders, shipments, and services
• Complying with MOCCAE and food safety regulations
• Improving our services and customer experience
• Preventing fraud and ensuring security

4. Data Sharing and Disclosure

We may share your information with:

• Logistics partners for shipment coordination
• UAE customs and MOCCAE for regulatory compliance
• Payment processors for transaction handling
• Professional advisors (legal, accounting)
• Authorities when required by law

5. Food Safety Records

In compliance with UAE food safety regulations and HACCP standards, we maintain detailed records of product handling, temperature monitoring, and distribution. These records may include information about receiving entities and are retained as required by MOCCAE guidelines.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and secure data storage in compliance with UAE data protection requirements.

7. Your Rights

Under UAE data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Object to certain processing activities
• Withdraw consent where applicable

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including food safety record-keeping requirements), resolve disputes, and enforce agreements.

9. International Transfers

As an international seafood trading company, your data may be transferred to and processed in Canada and other jurisdictions. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Contact Us

For privacy-related inquiries or to exercise your data rights, please contact us at:

Premium Lobster LLC
Dubai, United Arab Emirates
Email: info@premiumlobster.live